Enforcing ServiceNow-Based Approvals with Rafay
Enterprises often require explicit approvals before critical actions can proceed especially when provisioning infrastructure or making configuration changes. With Rafay’s out-of-the-box (OOB) workflow handlers, customers can easily integrate with popular ITSM systems such as ServiceNow (SNOW).
This post explains how to configure and use Rafay’s ServiceNow Workflow Handler to enforce approval gates.
Workflow Handlers in Rafay
Rafay enables platform teams to attach Workflow Handlers to key actions as pre-hooks or post-hooks:
- Pre-hook Handlers: Triggered before an action (e.g., pause provisioning until approval is received)
- Post-hook Handlers: Triggered after an action (e.g., notify stakeholders after infrastructure (environment) creation)
Typical Scenarios
Here are a few use cases where ServiceNow-based approvals come into play:
- Developers request a vCluster to test their app before raising a PR
- Platform admins initiate a Kubernetes upgrade for a fleet of clusters that requires approval